Help & FAQ's

Please click on the “Forgot my password” link in the login form and follow instructions.

Please email info@pharmacy-network so we can check for you.

Click on the Sign Out link that can be found at the top of the website, in you member menu.

NPA Learn contains a library of high-quality educational e-learning modules, videos and articles to support your ongoing learning.

Yes, we have content suitable for all abilities and topics covering business management, clinical, practice and OTC to help you keep up to date and develop your skills and knowledge to positively influence patient outcomes and customer experiences.

Yes, you can access all learning at work or at home on any mobile, pc or tablet device.

There are three ways you can find relevant content. Firstly, the homepage will display suggestions for you. If you are logged in, we can tailor the content to your particular job role and topics of interest as well as making it easy for you to see what’s trending. Secondly, you can use the “search” function at the top of the website. Finally, you can click on “explore” in the main menu and browse topics of interest to you.

We have a range of modules and videos ranging from 2 minutes up-to 10 minutes. There’s something for everyone even if you are short of time.

Yes, if you see a piece of learning you would like to take, but haven’t got time right now, you can “bookmark” it for later. Please note you need to have a registered account and be logged in to access this feature.

Yes, logged in members can record their learning outcomes on any piece of content and save them in their learning log. Pharmacists and technicians can record this using recording templates in line with GPhC requirements.

You have to register an account on Pharmacy Network and login to access your personal, secure learning log.

It documents all the learning you have recording including completed learning, learning in progress and bookmarked learning you have saved to do later.

Yes, pharmacists and pharmacy technicians also have the ability to record and add their own revalidation entries to their learning log in line with GPhC requirements.

Yes, if you record learning on more than one website, it will be displayed in your learning log which is shared across all the accounts you have registered across The pharmacy Network

Login and click on “Settings” in your member menu and click on the relevant links to change any of your details. All saved changes take immediate effect.

Yes absolutely. You are able to delete your account at any time but please be aware in that by doing so you will also delete any historical learning records you have in your learning log.

You will need to have registered an account to get help. Logged in members can click on the “helpdesk” link in their Settings and submit a Helpdesk ticket. We endeavour to respond to new Helpdesk tickets within 24 hours during office hours (9AM to 5PM Mon to Fri)

You can click on the relevant links in the footer of the website. If there’s any proposed changes to any of our Policies, we will email registered members in advance.

Yes, we are and we take your privacy and the security of your data extremely seriously. Please read the Privacy policy for further details. Logged in members can click on the “My Data” link in “settings” to download a copy of all the personal data we currently hold on you.

Communications International Group Limited (CIG), the largest, most experienced publisher in the UK pharmacy sector. CIG is the UK’s leading provider of sector-specific news and training, publishing 15 healthcare and beauty titles including Pharmacy Magazine, Training Matters, P3, Independent Community Pharmacist and Beauty Magazine. Over the years the company has built an enviable reputation in pharmacy, journalism, education, training, regulatory, awards and conferences, that today amounts to more than 350 years of healthcare industry experience.