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Listen up! clock5 Min

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Listen up!

This learning module considers the skills required for effective active listening in pharmacy, such as asking questions.

Training Matters , 21 Aug 2016 clock 5 Min Module

Listen up! clock5 Min

Start

In Practice

This Service Excellence module is about active listening. It will consider the things pharmacy staff should keep in mind during a consultation to ensure they find out all the information they need to know from the customer so as to provide them with the most appropriate advice and support.

Learning objectives:

After studying this module you should:

  • Understand the importance of active listening
  • Be able to outline the key steps of effective active listening.
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#Consultation #Listening #Communication skills #OTC learning modules